An emergency is anything that can cause immediate damage, health risk, or loss of heat/water fast — especially in winter. If you’re unsure, treat it like an emergency and call.
Gas smell or you suspect a gas leak
A carbon monoxide (CO) alarm going off or anyone feels dizzy/nauseous
Fire, smoke, or sparks
Water + electrical danger (water near panels, outlets, or burning smell)
Burst pipe / active flooding
Sewage backing up (drains, toilets, basement)
No heat or furnace failure (especially in cold weather)
Hot water tank leaking or no hot water
Frozen pipes or signs they’re about to burst
Not sure? If it’s actively getting worse, causing damage, or you can’t safely stop it — call.
If you’re dealing with burst pipes, flooding, sewage backup, no heat, frozen pipes, or a hot water tank leak, don’t wait — call/text 587-777-3164. If it’s not urgent, use the form below and include your address, what’s happening, when it started, and anything you’ve already shut off.
587-777-3164 • info@erplumbingnheating.ca • Calgary + Okotoks, High River, Cochrane, Airdrie, Chestermere and more