Contact, Help & FAQ
Get in touch, find the right service, and get quick answers before you book.
This page is built to help Calgary customers contact ER Plumbing & Heating fast, understand which service applies to the issue, and get practical answers to common plumbing, heating, hot water, gas, HVAC, and air conditioning questions.
Service Area
Calgary & Area
Serving Calgary and surrounding communities across plumbing, heating, HVAC, and hot water work.
Contact Form
Tell us what is happening and we’ll point you to the right next step.
- Plumbing emergency or leak
- Furnace, boiler, or hot water issue
- Gas fitting, HVAC, or air conditioning service
- Quote request or planned installation
Service Help
Find the right service before you call.
Use these quick service guides to match the issue to the right ER Plumbing & Heating service page.
Emergency Response
Call this first for burst pipes, active leaks, major drain backups, no heat during cold weather, or sudden hot water loss.
Furnace
Use this if the furnace is not heating properly, cycling oddly, making unusual noise, or due for service or replacement.
Hot Water Tank
Best for no hot water, tank leaks, age-related replacement planning, or questions about repair versus replacement.
Infloor Heating
Choose this for radiant floor heating performance issues, system planning, or service on existing in-floor heat.
Plumbing
Use this for leaks, fixtures, drain issues, water lines, toilets, shutoffs, and general plumbing repairs or installs.
Gasfitting
This is the right page for gas lines, appliance hookups, gas fitting repairs, or concerns about gas-related work.
Boiler
Go here for boiler heat problems, maintenance, noisy systems, poor circulation, or boiler replacement planning.
HVAC
Use this for broader home comfort issues involving ventilation, airflow, heating and cooling coordination, or whole-system support.
Air Conditioning
Best for weak cooling, warm air, poor airflow, maintenance, or planning AC repair or installation before summer peaks.
FAQ
Frequently asked questions before you book.
These answers cover the questions customers ask most often before calling ER Plumbing & Heating.
Do you answer calls after hours?
Yes. Emergency plumbing and heating calls can be handled after hours when the situation cannot wait until the next business day.
What counts as a plumbing emergency?
Burst pipes, active leaks, sewer backups, flooding risk, no water, and urgent shutoff situations are all strong reasons to call right away.
What counts as a heating emergency?
No heat during cold weather, boiler shutdowns, unsafe furnace behaviour, and major hot water system failures should be treated as urgent.
Do you provide quotes before work starts?
You will get a clear assessment first, then the repair or replacement path is explained before work moves ahead.
Do you serve only Calgary?
No. ER Plumbing & Heating also serves surrounding communities around Calgary depending on the service request and schedule.
Can I use the form for non-emergency service?
Yes. The contact form works for quotes, planned installs, maintenance requests, and general service questions.
Should I call or email for urgent problems?
Call for urgent issues. Email is better for quote requests, scheduling questions, and non-urgent service details.
What if I am not sure which service page fits my issue?
Use the help section above or contact ER Plumbing & Heating directly and describe what is happening. We can point you to the right service.
Do you handle both plumbing and heating?
Yes. The company covers plumbing, furnaces, boilers, hot water systems, gas fitting, HVAC, and air conditioning.
Can you help with hot water tank replacement?
Yes. If you have no hot water, tank leaks, or an aging unit, the hot water tank page is the right place to start.
Do you work on furnaces and boilers?
Yes. Furnace service and boiler service each have dedicated pages and both can be discussed through this contact page.
Do you provide AC service and repair?
Yes. Air conditioning repair, maintenance, and installation questions can be directed through this page or the AC page.
Do you do gas fitting work?
Yes. Gas lines, appliance hookups, and other gas fitting service requests are supported.
Do you handle HVAC service beyond just heating?
Yes. HVAC requests can include airflow, ventilation, cooling, and broader home comfort system concerns.
Can I request service for a business or rental property?
Yes. ER Plumbing & Heating supports residential and commercial requests depending on the scope of the work.
What information should I include when I contact you?
Include the issue, how urgent it feels, the type of property, and any signs like leaks, no heat, no hot water, or weak cooling.
Do I need to know the exact problem before contacting you?
No. A clear description of the symptoms is enough to start the conversation and point you to the right service path.
Can I book planned work through this page?
Yes. This page is for urgent calls and planned installs, repairs, maintenance, and quote requests.
What if my issue involves more than one system?
That is fine. Use this page and explain the full issue. Some problems overlap between plumbing, heating, hot water, and HVAC.
Is this page meant to replace the service pages?
No. It helps customers contact the company quickly and find answers, then move into the most relevant dedicated service page.